My career in ultra luxury hospitality didn't begin with a strategy deck. It began with proximity to people who had given their lives to this industry -- veterans who had held every position, from the back of house to the boardroom, at the brands that defined what luxury meant before the word became overused.
You don't come away from that environment unchanged. You learn to see the difference between service that performs and service that lands. Between a guest who leaves satisfied and a guest who leaves transformed.
I am fluent in Dutch, French, and English -- and in the cultural sensibilities each carries. In ultra luxury hospitality, that kind of fluency isn't a credential. It's a way of seeing people.
Twenty years later, that environment is still the standard I hold everything against. It's what Excellence Only is built on.